Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with a product, please email admin@HawaiiAAO.org.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Sealed Goods– Aloha Animal Oasis does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping.
Buyer’s Remorse or Sizing Exchanges – We cannot refund orders for buyer’s remorse. Sizing charts are offered for each apparel product. Unless sizes do not match the dimensions of the product provided, we can not provide refunds for sizing exchanges. You would need to place a new order at your expense for a product in another size.
Personalized Products – We cannot refund orders with personalized text or graphics